Terms and Conditions
Terms and Conditions for ArleneDell.com
Last Updated: March 20, 2024
Thank you for visiting ArleneDell.com, operated by Arlene Dell ("we", "us", or "our"). These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing or using our website and services, you agree to comply with these Terms and Conditions.
1. General Terms:
- Acceptance: By using our website, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy.
- Eligibility: You must be at least 18 years old to use our website and make purchases. By accessing our website, you confirm that you are of legal age to enter into binding contracts.
2. Product Orders:
- Product Descriptions: We make every effort to accurately display product descriptions, images, and prices on our website. However, we do not guarantee that the information is error-free, complete, or current.
- Order Acceptance: Your placement of an order constitutes an offer to purchase the products listed in your order. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.
- Order Confirmation: Upon receipt of your order, we will send you an email confirmation with details of your order. This email does not constitute acceptance of your order unless expressly stated.
3. Pricing and Payment:
- Price Accuracy: All prices listed on our website are in USD and are subject to change without notice. We make every effort to ensure accurate pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel or modify your order.
- Payment: Payment for orders must be made in full at the time of purchase. We accept payment through the methods specified on our website, including credit/debit cards, PayPal, or other payment processors.
4. Shipping and Delivery:
- Shipping Costs: Shipping costs and delivery times vary depending on your location and selected shipping method. Additional charges may apply for expedited shipping or international orders.
- Delivery Delays: We are not responsible for delays in shipping or delivery due to factors beyond our control, including but not limited to weather, carrier delays, or customs processing.
5. Returns and Exchanges:
Return Policy:
ArleneDell uses Printify to fulfill its orders. Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if you contact ArleneDell within 30 days of product delivery. Please get in touch with our team at ArleneDell at Info@ArleneDell.com and provide a clear photo showing the issue.
To speed up the resolution of the issue, please ensure that you provide the necessary photo or video evidence when contacting us.
| Issue | Required evidence |
|---|---|
| An issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-center, etc.) |
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, and AOP products, there is a tolerance of 0.5" for print placement. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) |
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for adult garments and +/- 0.5” for baby clothing. |
| An issue with an electronic device (manufacturer’s defect) | A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed. |
|
Delivery-related product damage |
A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |
|
Reprinted item has the same issue as the original item |
A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |
6. Intellectual Property:
- Ownership: All content, including text, images, logos, designs, and graphics on our website, are the property of ArleneDell or its licensors and are protected by copyright and other intellectual property laws.
- Use Restrictions: You may not reproduce, distribute, modify, or create derivative works of our content without our prior written consent.
7. Limitation of Liability:
- Disclaimer: Our website and products are provided on an "as-is" and "as-available" basis without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
- Limitation of Liability: In no event shall ArleneDell be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products, even if advised of the possibility of such damages.
8. Governing Law and Dispute Resolution:
- Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, United States.
- Dispute Resolution: Any disputes arising out of or relating to these Terms and Conditions shall be resolved exclusively in the state or federal courts located in Travis County, Texas.
9. Contact Information:
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:
Email: info@arlenedell.com
Address:
ArleneDell
9901 Brodie Lane, Suite 160 PMB632
Austin, TX 78748
By using our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions. These Terms and Conditions constitute a legally binding agreement between you and ArleneDell.